Rubbish Removal Enfield Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Enfield provides waste collection and related services to domestic and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Company means Rubbish Removal Enfield, the provider of waste collection and rubbish removal services.
Customer means any individual, business, organisation or other entity that requests or receives services from the Company.
Services means rubbish removal, waste collection, bulky waste clearance, garden waste collection, house clearance, office clearance or any related services provided by the Company.
Booking means a confirmed request for Services placed by the Customer and accepted by the Company.
Waste means any items or materials to be collected and removed by the Company as part of the Services, excluding any prohibited waste as set out in these Terms and Conditions or under applicable law.
2. Scope of Services
The Company provides waste collection and rubbish removal services for domestic and commercial customers, including but not limited to household waste, furniture, appliances, general rubbish, non-hazardous construction waste and garden debris. All Services are subject to availability, the type and volume of waste, access to the premises and compliance with applicable waste regulations.
The exact nature of the Services to be provided, including the estimated volume of waste and the price, will be confirmed at the time of the Booking or during the on-site assessment where applicable.
3. Booking Process
3.1 The Customer may request a quotation and place a Booking by telephone, email or through any other communication method offered by the Company.
3.2 When requesting a quotation, the Customer must provide accurate and complete information about:
a. The type, approximate quantity and nature of the waste to be collected.
b. The location and access to the premises, including any parking restrictions or access limitations.
c. Any items that may be heavy, bulky, awkward to remove or situated in areas that are difficult to access, such as lofts or basements.
3.3 Quotations are based on the information supplied by the Customer. If, upon arrival, the actual volume or type of waste differs from that described, the Company reserves the right to revise the quotation and charge accordingly. The Customer will be informed of any change in price before the Service is carried out.
3.4 A Booking is deemed accepted only when the Company confirms the date, time and price of the Service to the Customer. The Company reserves the right to refuse or cancel any Booking at its sole discretion.
4. Access and Customer Obligations
4.1 The Customer must ensure safe and suitable access to the premises for the Company’s staff and vehicles at the agreed time.
4.2 The Customer must obtain any necessary permits, consents or parking arrangements required for the Company’s vehicles to carry out the Services. Any charges or fines arising from failure to arrange such permissions may be passed on to the Customer.
4.3 The Customer must ensure that the waste is clearly identified and, where agreed, suitably bagged, contained or grouped to allow efficient collection. Any loose or scattered waste not disclosed at the time of Booking may incur additional charges.
4.4 The Customer must not present for removal any items classified as hazardous or prohibited waste, such as asbestos, clinical or medical waste, certain chemicals, oils, gas bottles or any other material that cannot lawfully be collected and transported by the Company.
5. Pricing and Payments
5.1 The price for the Services will be as quoted to the Customer at the time of Booking or confirmed on site before the commencement of work, based on the type and volume of waste and the labour required.
5.2 Prices normally include labour, transport and disposal costs for non-hazardous waste. Additional charges may apply for items that incur higher disposal fees or require special handling, such as mattresses, fridges, freezers, tyres or electrical equipment.
5.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may require full or partial payment in advance as a condition of accepting a Booking.
5.4 The Company accepts payment by cash, debit or credit card, bank transfer or any other method notified to the Customer. All payments must be made in pounds sterling.
5.5 If the Customer fails to pay any sum due, the Company reserves the right to charge reasonable interest and any costs incurred in recovering the outstanding amount.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a Booking by giving the Company at least 24 hours’ notice before the agreed arrival time. No cancellation fee will normally apply where sufficient notice is given.
6.2 If the Customer cancels a Booking with less than 24 hours’ notice, the Company may charge a late cancellation fee to cover the cost of staff and vehicle allocation.
6.3 If the Customer is not present at the premises at the agreed time, or access cannot be obtained, the Company may treat the Booking as cancelled by the Customer and may apply a call-out or cancellation charge.
6.4 The Company reserves the right to cancel or reschedule a Booking at any time for reasons including, but not limited to, vehicle breakdown, staff shortages, severe weather, access issues or situations where proceeding with the Service would be unsafe or unlawful. In such cases, the Company will offer the Customer an alternative appointment or a refund of any monies paid for Services not carried out.
7. Service Delivery and Timeframes
7.1 Any arrival times provided by the Company are estimates only and are not guaranteed. While the Company will use reasonable efforts to meet agreed timeframes, delays may occur due to traffic conditions, operational issues or unforeseen circumstances.
7.2 The Customer should ensure availability within a reasonable time window around the scheduled arrival time. The Company will attempt to contact the Customer if significant delays are expected.
7.3 The Company will carry out the Services with reasonable skill and care and will make reasonable efforts to minimise disruption to the Customer’s property. However, the Customer acknowledges that rubbish removal and bulky waste collection can involve the movement of heavy or awkward items and some disturbance may be unavoidable.
8. Waste Types and Regulations
8.1 The Company operates in accordance with applicable UK waste management regulations and holds or operates under the appropriate waste carrier registration required by law.
8.2 All waste collected will be transported to licensed facilities for reuse, recycling or disposal, as appropriate. The Company aims to minimise landfill usage where reasonably practicable.
8.3 The Customer is responsible for accurately describing the waste to be removed and must not misrepresent hazardous or restricted items as general waste. The Company reserves the right to refuse to remove any waste that is unsafe, illegal to transport or outside the agreed scope of the Booking.
8.4 If prohibited or hazardous waste is discovered during the Service, the Company may withdraw from the job, remove only the lawful waste, or agree separate arrangements at additional cost. The Customer may be liable for any charges, fines or costs incurred by the Company as a result of misdescribed or unlawful waste.
9. Customer Property and Site Condition
9.1 The Customer must remove or secure any valuable or fragile items in areas where the Company’s staff will be working. The Company cannot be held responsible for loss of, or damage to, items that were not reasonably visible or brought to its attention.
9.2 The Customer should notify the Company of any known risks on site, such as unstable structures, weak flooring, concealed wiring, or other potential hazards. The Company may refuse to proceed with the Service if it reasonably considers the conditions to be unsafe.
9.3 The Company is not responsible for cleaning or repair of surfaces solely due to dust, dirt or minor scuffs associated with the normal performance of waste collection services, provided reasonable care has been taken.
10. Liability and Limitations
10.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded.
10.2 Subject to the above, the Company’s total liability to the Customer for any loss or damage arising out of or in connection with the Services shall be limited to the total amount paid or payable by the Customer for the specific Booking giving rise to the claim.
10.3 The Company shall not be liable for any indirect or consequential loss, loss of profits, loss of business, loss of opportunity or loss of goodwill arising out of or in connection with the Services.
10.4 The Company shall not be liable for any pre-existing damage to the Customer’s property or for damage caused by defects or weaknesses in the property or its contents that were not reasonably apparent prior to the commencement of the Services.
10.5 If damage occurs which the Customer believes has been caused by the Company, it must be reported to the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the Services, providing details and, where possible, supporting evidence.
11. Insurance
The Company maintains insurance cover appropriate to the nature of the waste collection and rubbish removal services it provides. This insurance is subject to the terms, conditions, exclusions and limits of the relevant policy or policies. Copies of insurance details may be provided to the Customer upon reasonable request.
12. Complaints and Dispute Resolution
12.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company promptly, giving full details of the issue.
12.2 The Company will investigate all complaints in good faith and seek to resolve them within a reasonable timeframe, which may include a revisit to the premises, a partial refund, or another form of remedy where appropriate.
12.3 If a dispute cannot be resolved through mutual discussion, the parties may consider mediation or another form of alternative dispute resolution before pursuing formal legal action.
13. Data Protection and Privacy
13.1 The Company collects and processes personal information about Customers in order to arrange and deliver Services, handle payments, manage bookings and comply with legal obligations.
13.2 The Company will take reasonable steps to protect personal data and will not sell or knowingly disclose it to third parties except where required for the performance of the Services, the processing of payments, or where required by law.
14. Force Majeure
The Company shall not be liable for any failure to perform, or delay in performing, any of its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to extreme weather, accidents, illness, strikes, transport disruption, civil disturbances or acts of government or regulatory bodies.
15. Variations to Terms
15.1 The Company reserves the right to amend or update these Terms and Conditions from time to time. Any changes will take effect when posted or otherwise communicated and shall apply to Bookings made after that date.
15.2 The version of the Terms and Conditions in force at the time of the Customer’s Booking will govern that particular Booking.
16. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
18. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation of Booking issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior understandings, statements or agreements, whether oral or written.
By making a Booking with Rubbish Removal Enfield, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
